If you want the call queue or auto attendant to be searchable by Skype For Business Server 2019 users, you should create your resource accounts on Skype For Business Server 2019, since online resource accounts are not synced down to Active Directory. The application IDs that you need to use while creating the application instances are: Hybrid implementations (numbers homed on Direct Routing) are configured using the New-CsHybridApplicationEndpoint cmdlet on an on-premises Skype for Business Server 2019 server. Skype For Business Server 2019įor resource accounts homed on Skype For Business Server 2019 that can be used with cloud call queues and cloud auto attendants, see Plan Cloud call queues or Plan Cloud auto attendants. If this happens, we recommend you create a new resource account for the Microsoft Teams Phone Resource Account license and remove the broken resource account. If you remove the old license, save the account changes, add the new license, and then save the account settings again, the resource account may no longer function as expected. If you decide to switch the licenses on your existing resource account from a Teams Phone Standard license to a Microsoft Teams Phone Resource Account license, you'll need to acquire the free Teams Phone Resource Account license, and then follow the steps in the Microsoft 365 admin center to Move users to a different subscription.Īlways remove a full Teams Phone Standard License and assign the Microsoft Teams Phone Resource Account license in the same license activity.
Change an existing resource account to use a Teams Phone Resource Account license You can edit the resource account Display name and Resource account type using the Edit option. See the following references to learn more: Once you've completed the resource account setup and assigning a service number if needed, you're ready to use the resource account with an auto attendant or call queue.
Manage resource accounts in Microsoft Teams In this article, you will learn how to create, edit and manage resource accounts in Microsoft Teams.
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